Teach For Australia — Jan 2024 to present
1.0 FTE across two concurrent roles (Melbourne / remote)
Admissions & Placement Officer (Jan 2024 to present)
- Rebuilt Assessment Centre scheduling and coordination across Salesforce, Power Automate, and the Zoom API, cutting a recurring manual process from roughly 70 hours to 5 (a 93% reduction).
- Built a transcript ETL pipeline that normalises and assesses academic records at scale, processing around 30,000 transcripts from roughly 100 universities.
- Managed the technical and operational delivery of nationwide Assessment Centres.
- Assessed candidates across applications and interviews, contributing insight-driven input to selection and placement decisions.
- Developed dashboards, process documentation, and optimisation tools, applying BPM and data-driven approaches to improve admissions and placement workflows.
Undergraduate Program Coordinator (Apr 2025 to present)
- Managed the end-to-end candidate pipeline, from application through to placement and university admission.
- Introduced pre-assessment tools that streamlined admissions and reduced processing time for internal and external stakeholders.
- Managed university admissions documentation and institutional compliance (Charles Darwin University partnership).
- Redesigned business processes to lift operational efficiency within manual-heavy systems.
- Built Salesforce email automations to improve communication workflows.
Self-employed — Consultant — May 2021 to present
Break O’Day region, Tasmania; remote clients across mainland Australia and internationally
- Provided business and data consulting to domestic and international clients: market research, financial and cost-benefit analysis, and scenario and project planning in Excel and BPM tools.
- Performed data analysis and statistical inference using Python, Excel, and SQL to support client decision-making.
St Helens Neighbourhood House — Business & Data Consultant; Youth Engagement Officer (freelance) — Oct 2023 to present
St Helens, Tasmania · Youth Connect North East Coast Tasmania (YCNECT)
- Turned youth-program data into the reporting and insights that secured a $40,000 grant renewal for community youth programs.
- Designed and documented business processes for YCNECT using BPM techniques, improving program structure, efficiency, and sustainability.
- Built dashboards to track engagement and forecast resourcing.
- Delivered Excel and Google Sheets training to lift colleagues’ data tracking and reporting capability.
- Balanced youth engagement with safeguarding and confidentiality protocols.
Cambridge Energy — Independent Contractor — Jul 2019 to Nov 2021
Engaged to diagnose and resolve connectivity failures across 140 solar trackers at a 2.5MW solar farm in Kalgoorlie (WA), with four concurrent stakeholder groups requiring visibility at all times:
- Identified that all 140 trackers had been incorrectly numbered during commissioning — flagged and confirmed the discrepancy, enabling the mine operator and product owner to remap the full installation
- Built a custom issue registry and live tracking dashboard in Google Sheets from scratch after day one on-site, providing real-time diagnostic visibility to technical, manufacturer, mine operations, and support stakeholders simultaneously
- Used the registry to surface patterns across physical, mechanical, and data issues — enabling collaborative remote diagnosis with specialist stakeholders and accelerating resolution without repeat site visits
- Resolved all 33 outstanding tracker faults, reducing unresolved issues to zero
Department for Education, Children and Young People — Secondary School Teacher — Feb 2022 to Jul 2023 St Marys District School
- Lifted classroom literacy and comprehension by 20% through engaging, relatable teaching methods.
- Developed and delivered curriculum across English, HaSS, Media, ICT, and Music while managing the department.
- Applied flexible teaching and behaviour-management strategies.
Teach For Australia — Leadership Development Program (LDP) Associate — Nov 2021 to Jul 2023 St Marys, Tasmania
- Completed TFA’s two-year leadership and teaching program alongside the classroom placement above.
Appen — Remote Independent Contractor — Mar 2021 to Nov 2021
- Transcribed and annotated text across varied contexts to syntax guidelines, working under time and accuracy constraints.
Australian Bureau of Statistics — Field Officer, Contractor — Jul 2021 to Oct 2021
- Assisted local residents to complete the 2021 Australian Census.
St Marys District School — Music Teaching Assistant — May 2021 to Nov 2021
- Taught students to perform as a band and individually, and edited and mixed recordings using digital software.
Focus on University Study — 2014 to 2020
VIQ Solutions (For The Record; Auscript Australasia Pty Ltd) — Online Customer Support; AV Technician — January 2012 to January 2014
- Supported highly reliable real-time court transcription operations involving judges, transcription staff, and external stakeholders, ensuring continuity of nationally critical services.
- Improved operational documentation and user guidance reducing recurring technical support issues and improving workflow consistency.
All Access Entertainment — Stagehand and Crew — October 2010 to March 2012
Jamhouse Creative — Contractor Composer — February 2010 to February 2012
Queensland Academy for Creative Industries (QACI) — Tutor — 2009
Education
- Bachelor of Economics (Quantitative Analysis) — University of Queensland, 2020
- Bachelor of Commerce (Business Information Systems) — University of Queensland, 2020
- Bachelor of Fine Arts (Sound Design and Music) — Queensland University of Technology, 2009
Certifications
- Associate Data Analyst — DataCamp, 2026
- Associate Data Engineer in SQL — DataCamp, 2026
- Provide First Aid (HLTAID011) — valid to March 2027
James Miller CV 